Accounts Receivable Coordinator

Job Description

Accounts Receivable/Collections Coordinator | OEC Group

The Tone:
This is a full-time, hybrid Accounts Receivable Coordinator role at OEC Group. Established in 1981, OEC Group is a leading freight forwarder in the transportation industry, providing freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Employees at OEC Group play a vital part in the global supply chain by staying current with the ever-changing logistics industry to deliver quality information and services to clients. In this role, you will be essential in communicating with delinquent customers to resolve billing disputes and secure payments, directly contributing to the company’s financial stability and customer satisfaction. The position is situated within the Accounting Department, involving close collaboration with the Sales Department, and is set to evolve with increasing data analyst responsibilities over time.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid
• Pay: $22–$28 hourly
• Team: Accounting Department, collaborates with Sales Department
• Mission: Communicate with delinquent customers and resolve billing disputes to secure payments, contributing to financial health.
• Tech Stack: Microsoft Excel, Power BI, CargoWise One, FMS

What You’ll Actually Do
• Documentation Review: Methodically review shipping and billing documentation within a paperless environment, utilizing tools such as Microsoft Excel and FMS/CargoWise One.
• Data Reporting & Analysis: Collect and analyze relevant financial data to generate comprehensive reports, including insights on high-risk accounts and accounts receivable aging percentiles.
• Dispute Resolution & Reconciliation: Apply a structured, process-based approach to resolve billing and payment disputes, actively reviewing accounts receivable aging and reconciling accounts.
• Delinquent Account Management: Proactively manage a large portfolio of up to 200 or more past due accounts on a daily basis, working to secure payments.
• Transaction Recordkeeping & Collaboration: Accurately record business transactions, charges, and refunds, keying daily worksheets to the general ledger, and collaborate closely with the Sales Department to resolve customer disputes.

The Must-Haves
• Background: Early career professional with a minimum of 1 year of hands-on experience in an accounting role, ideally with a focus on accounts receivable or collections functions.
• Experience: Demonstrated history of successfully managing a significant volume of delinquent accounts and effectively securing payments.
• Skills: Possess a strong ability to set and manage expectations for both customers and upper management; exhibit a customer service-focused mindset when interacting with difficult or upset clients; and demonstrate assertiveness to secure payments from delinquent customers.
• Bonus: Advanced proficiency with data analysis tools such as Microsoft Excel and Power BI; prior experience utilizing the CargoWise One ERP system; and a Bachelor’s degree or higher is preferred.