Social Impact Manager

Job Description

Senior Manager, Social Impact | Mashreq

The Tone:
This is a full-time role at Mashreq, located in Pakistan. Mashreq seeks to drive positive societal change through well-designed programs and partnerships. This role is crucial for identifying critical social needs, creating impactful initiatives, and ensuring their successful execution and measurement to align with the organization’s mission and values. The manager will be instrumental in fostering community engagement and effectively communicating the tangible outcomes of Mashreq’s social responsibility efforts.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Pakistan

• Mission: This person solves the challenge of translating organizational values into measurable positive social change through structured programs and strategic community engagement.
• Tech Stack: Microsoft Office Suite (Word, Excel, PowerPoint)

What You’ll Actually Do
• Program Development & Management: Identify key social issues, develop and manage comprehensive programs from planning and budgeting through execution and evaluation, ensuring ethical and compliant delivery with robust governance and standardized toolkits.
• Partnership & Engagement: Build and maintain strong relationships with community organizations, identify and engage potential partners, coordinate employee volunteering, and establish structured partnership management with scorecards and performance reviews.
• Impact Measurement & Reporting: Develop metrics and indicators to measure program effectiveness, collect and analyze data, translate impact into clear insights, and ensure all documentation is assurance-ready for internal and external reporting.
• Strategic Planning & Alignment: Contribute to the organization’s social impact strategy, ensure alignment with business goals, research social trends, develop annual work plans and budgets, and embed social KPIs into broader ESG/CSR reporting.
• Communication & Advocacy: Communicate the organization’s social impact work through various channels, develop accurate and compliant content for internal and external audiences, and coordinate impact storytelling and award submissions.

The Must-Haves
• Background: Bachelor’s degree in Social Sciences, Public Policy, Community Development, Business Administration, or a related field, with core domain knowledge in social impact, community development, and program management.
• Experience: 8-10+ years of experience including successfully developing and implementing social impact programs, working with community-based organizations and non-profits, managing governance and reputational risk in partner initiatives, and strong cross-functional stakeholder management.
• Skills: Excellent project management, planning, and organizational skills; strong analytical, problem-solving, and data interpretation abilities; excellent written and verbal communication skills; and proficiency in Microsoft Office Suite.
• Bonus: Master’s degree, experience in grant writing and management, knowledge of ESG and CSR reporting, experience with social impact measurement and evaluation methodologies, familiarity with CRM or social impact management tools, experience in volunteer management, and leading award submissions for social impact programs.