Chargé(e) des Services de Gestion – Management Services

Job Description

Management Services Officer | World Food Programme

The Tone:
This is a contract role at the World Food Programme, located in Goma, Democratic Republic of the Congo, open only to Congolese nationals. The World Food Programme is the largest humanitarian organization globally, dedicated to saving lives in emergencies and building pathways to peace and stability through food assistance. This role is crucial for delivering high-quality, cost-effective management services that support the organization’s strategic goal of providing food aid to beneficiaries.

The TL;DR
• Role: Full Time
• Type: Service Contract (SC)
• Location: In-person Goma, Democratic Republic of the Congo

• Team: Reports to the Finance Officer, under the supervision of a more experienced staff member.
• Mission: Support the delivery of high-quality, client-focused, and cost-effective management services that enable the World Food Programme to provide food assistance.

What You’ll Actually Do
• Strategic Planning: Contribute to the development of management services components within the Country Strategic Plan (CSP) and resource planning, ensuring alignment with national and WFP strategies for effective service delivery.
• Policy Implementation: Support the development of annual functional plans and the implementation of policies, procedures, processes, standards, and systems to achieve WFP’s strategic objectives.
• Stakeholder Relations: Cultivate working relationships with internal and external WFP stakeholders, other UN agencies, and government entities to facilitate data exchange and enhance operational alignment and cooperation.
• Sustainability and Digitalization: Promote environmental sustainability by adopting exemplary behaviors and leverage digital tools and applications in collaboration with technical experts to improve operational workflows and service quality.
• Emergency Preparedness: Apply standard emergency preparedness and response practices to assist WFP in rapidly deploying necessary resources to affected areas.

The Must-Haves
• Background: University degree (Master’s or equivalent) in Business or Public Administration, Engineering, or a related field, or a Bachelor’s degree with two additional years of relevant work experience and/or training.
• Experience: At least one year of professional experience post-university in management services or administration. Experience and/or training in at least one management services sector (e.g., asset management, facilities, fleet, business travel). Experience analyzing data, trends, and performance indicators to draw relevant conclusions.
• Skills: Fluency (C level) in French and practical knowledge (B level) of English. Ability to support effective planning and decision-making processes.