Accounts Receivable Intern

Job Description

Accounts Receivable Intern | Duluth Trading Company

The Tone:
This is an Accounts Receivable Intern position at Duluth Trading Company, located near Madison, WI. The company, founded in 1989, designs and sells ingenious workwear, underwear, and outdoor gear for individuals who embrace a hands-on way of life. This role is crucial for supporting the Accounts Receivable Department, ensuring smooth financial operations and contributing to the company’s commitment to outstanding customer service and operational excellence.

The TL;DR
• Role: Internship
• Type: Part-time during school year, full-time during summer and winter breaks (anticipated Oct-Mar).
• Location: In-person near Madison, WI
• Pay: $17–$20 hourly
• Team: Accounts Receivable Department
• Mission: Supports the Accounts Receivable Department in processing financial transactions and resolving customer inquiries to maintain efficient operations.

What You’ll Actually Do
• Support: Support and assist the Accounts Receivable team members in various functional areas.
• Process: Process critical financial transactions including open account collections, customer refunds, reversals, and offsets.
• Communicate: Handle customer communications by responding to emails and managing customer cases in a timely fashion.
• Close: Contribute to the financial close process by assisting with month-end closing activities.
• Perform: Perform daily Accounts Receivable operational tasks, such as reviewing orders in fraud, account hold, credit limit, web tax, and credit card decline queues, issuing refunds via various payment methods, resolving credit card and PayPal disputes, and processing daily cash deposits.

The Must-Haves
• Background: Entry-Level student currently pursuing an undergraduate degree with an academic emphasis in Finance, Accounting, Consumer Economics, or a closely related field from an accredited university.
• Experience: Not specified in terms of years.
• Skills: Demonstrated excellent organizational, planning, and execution skills; proven ability to manage multiple tasks effectively and prioritize work demands; sound business judgment aligned with company goals; customer-focused approach with a courteous demeanor; problem-solving aptitude to determine appropriate solutions for customer inquiries; intermediate proficiency in Microsoft Office Suite, specifically Word and Excel; excellent written and verbal communication skills; strong detail orientation with a high level of accuracy.
• Bonus: Previous experience with AX software; demonstrated past leadership experience in a team and/or training environment.