Business Office Manager

Job Description

Business Office Manager | Care Initiatives

The Tone:
This is a full-time role at Care Initiatives, located in Kingsley, IA. Care Initiatives operates across more than 40 skilled nursing communities throughout Iowa, providing compassionate care to residents. As a vital part of the administrative team at Kingsley Specialty Care, this position is crucial for ensuring the smooth financial operation of the community, enabling the delivery of dedicated and empathetic care. This role offers the opportunity to make a meaningful impact on the lives of others during their healthcare journey by managing essential business office functions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Kingsley, IA

• Mission: This role manages the financial health of the community, ensuring accurate billing, collections, and record-keeping to support resident care.
• Tech Stack: computer systems, financial software, Microsoft Office applications

What You’ll Actually Do
• Financial Management: Manage accounts receivable, accounts payable, resident trust accounts, and all collection activities.
• Billing Oversight: Oversee all Medicare, Medicaid, and private insurance billing processes, along with other reimbursement methods, to ensure timely and accurate payments for services rendered.
• Record Keeping: Maintain comprehensive resident financial records and personnel documentation, ensuring full compliance with company policies and all regulatory requirements.
• Reporting & Reconciliation: Prepare detailed reports, accurately reconcile various accounts, and provide essential support for all month-end business office functions.
• Compliance Assurance: Ensure strict adherence to HIPAA, confidentiality standards, and all applicable federal and state regulations.

The Must-Haves
• Background: High school diploma or equivalent is required. An associate or bachelor’s degree in business, accounting, healthcare administration, or a related field is strongly preferred to enhance understanding of financial and administrative principles.
• Experience: Previous experience in a Business Office Manager role, or a similar capacity within healthcare billing, accounting, or administrative leadership, is preferred. This background should include exposure to the complexities of a long-term care or skilled nursing environment.
• Skills: Demonstrated strong organizational skills, exceptional attention to detail, and accuracy in all financial and record-keeping tasks. Proficiency is required with computer systems, financial software, and Microsoft Office applications. Excellent communication and customer service skills are essential to build positive relationships with residents, families, and team members.
• Bonus: Specific knowledge of Medicare, Medicaid, and private insurance billing processes, along with understanding accounts payable procedures and collection strategies, is a significant advantage.