Director, Revenue Cycle Applications – Revenue Cycle IT

Job Description

Senior Director, Revenue Cycle – Application Support | Mayo Clinic

The Tone:
This is a hybrid position that requires occasional on-site presence within 100 miles of a Mayo Clinic campus based on business needs. The role is crucial for Mayo Clinic’s Revenue Cycle initiatives, ensuring applications and their connected solutions are stable, perform well, and maintain integrity. This position involves leading both short-term actions and long-range planning to optimize system reliability and Revenue Cycle operations. It also includes actively engaging with leadership across the enterprise to provide expert solutions for Epic and other vendor platforms. A key responsibility is to mentor and develop a team of skilled analysts, keeping their expertise current with the evolving healthcare technology landscape.

The TL;DR
• Location: Hybrid, within 100 miles of a Mayo Clinic campus
• Team: Leads and mentors a team of Revenue Cycle Application Support analysts
• Mission: To ensure the stability, performance, and integrity of Revenue Cycle applications and their bolt-on solutions
• Tech Stack: Epic, Excel, Word, other vended solutions

What You’ll Actually Do
• Manage Application Stability: Contribute significantly to Revenue Cycle initiatives by ensuring the stability, performance, and integrity of Revenue Cycle applications and their bolt-on solutions across the Mayo Clinic system.
• Lead Strategic Planning: Develop and participate in short-term tactics and long-range planning to achieve optimal system reliability and Revenue Cycle operations and performance.
• Provide Leadership and Mentorship: Take an active enterprise and site-based leadership role, engaging with operations and executive leadership for problem solutioning, and mentor a team of analysts for professional development.
• Oversee Application Issues: Serve as the primary interface for all Revenue Cycle application and system stability issues, including department oversight, CPR liaison, technical and governmental issues, and billing/collection remediation.
• Drive Continuous Improvement: Advance strategies and implementation of strategic priorities, leveraging data for continuous improvement, standardization, stakeholder servicing, and ensuring appropriate staffing for a “Best in Class, One Revenue Cycle” philosophy.

The Must-Haves
• Background: Bachelor’s degree in business, information technology, or a related field, and a minimum of 10 years of related experience in a hospital or health-care related environment.
• Experience: At least 8 years’ experience in a major healthcare system or Healthcare consulting firm, with demonstrated depth in Epic and other vended application platforms. Demonstrated ability to relate to, gain support of, and drive consensus with clinicians, administrators, and technical teams for operational efficiency improvements.
• Skills: Significant facilitation and negotiation skills. Demonstrated knowledge of revenue cycle accounting processes, application/systems architecture, cost/benefit analysis, and strategic planning. Proficient with software programs including Excel, Word, and Epic.
• Bonus: Master’s degree. Advanced certification in Epic. Prior experience as a Director of Application Support, IT, or Revenue Cycle. Broad expertise in healthcare management, healthcare operations, application support, change management, and systems. Experience with non-clinical operational efficiency improvements, system stability and reliability initiatives. Healthcare Financial Management Association (HFMA) Certification.