Marketing TRAIL Operations Specialist – Marketing Operations

Job Description

TRAIL Rising Leaders Program – Customer Experience | Newrez

The Tone:
This is a full-time, early career program at Newrez, a mortgage company that connects thinkers and doers to make home happen. The company aims to exceed expectations for residential mortgage borrowers and business partners through superior service and clear communication. This role is crucial for recent college graduates to gain practical leadership and management skills, strengthening the company’s future leadership by building a foundation in process improvement, presentation, and leadership.

The TL;DR
• Role: Early Career
• Type: Full-time
• Pay: $53700–$86520 yearly
• Team: Marketing team
• Mission: Gain practical leadership and management skills within marketing to strengthen future company leadership.
• Tech Stack: Excel, Tableau, SQL, Salesforce, Canva, HTML, PowerPoint, Visio

What You’ll Actually Do
• Customer Experience: Collaborate with the Customer Experience team to identify opportunities and enhance the customer experience across originations, servicing, and digital platforms.
• Brand Development: Assist the brand team in creating communications for TV, audio, digital, and social channels, and contribute to the evolution of the overall brand strategy.
• Social Media Management: Work with the social team to develop and execute product campaigns that achieve measurable results, along with engaging content and influencer campaigns.
• Business Analysis: Conduct thorough business analyses and formulate recommendations for leadership regarding business and process improvements.
• Process Improvement: Champion the Process Improvement discipline within the organization and actively implement necessary steps and tools to successfully complete projects.

The Must-Haves
• Background: Bachelor’s Degree from an accredited college or university; a degree in Marketing, Communications, Business Administration, or Finance is preferred; designed for recent college graduates.
• Experience: Entry-level experience with a willingness to learn and gain hands-on experience in various marketing functions, including homeowner interactions and account management scenarios.
• Skills: Strong organizational and project/time-management abilities, excellent written and verbal communication skills, proficiency in quantitative analysis, and a collaborative mindset.
• Bonus: Experience with Canva, HTML, PowerPoint, and Visio, along with an understanding of multiple brand structures and rules for uniformity.