NCC Intern – National Contact Center

Job Description

NCC Intern | Murphy USA

The Tone:
This is an internship at Murphy USA, located in El Dorado, AR. Murphy USA operates numerous sites that rely on the National Contact Center for operational support, addressing a spectrum of technical and mechanical challenges. This role is crucial for ensuring seamless site operations by providing immediate assistance for various issues, from routine inquiries to legitimate emergencies, directly contributing to the company’s overall efficiency. As an intern, you will gain valuable insight into the call center industry and be exposed to diverse functional areas of our business.

The TL;DR
• Role: Internship
• Location: In-person, El Dorado, AR

• Team: National Contact Center
• Mission: To provide essential support to Murphy USA sites by addressing technical and mechanical issues, ensuring operational continuity.

What You’ll Actually Do
• Support: Assist Murphy USA sites that call the National Contact Center for various operational needs.
• Issue Resolution: Address a wide array of technical or mechanical issues that may arise at site locations.
• Call Management: Take incoming phone calls, including those concerning legitimate emergencies.
• Problem Solving: Solve problems directly, assist callers in finding solutions, or escalate complex issues to Assistant Managers or appropriate vendors.
• Professional Development: Gain exposure to the call center industry and various functional areas within the business.

The Must-Haves
• Background: Entry-Level role focused on developing skills in call center operations and technical assistance.
• Experience: No specific prior experience required, but an eagerness to learn and provide site support.
• Skills: Excellent written and verbal communication skills, proficiency in Microsoft Office, strong attention to detail, a positive attitude, ability to learn quickly, and capability to work effectively within a team.