Operations Manager – Maintenance & Field Service

Job Description

Operations Manager | In-Gas Direct

The Tone:
This is a full-time role at In-Gas Direct, located in Washington County, PA. In-Gas Direct provides specialized service projects primarily for the electric power utility, power plant, and industrial specialty gas industry. This role is critical for directly managing field service technicians, ensuring the successful, on-time, and in-budget delivery of service projects, and maintaining high financial performance and customer satisfaction at the service center.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Washington, PA (This role requires a minimum of 60% annual domestic and international travel)

• Team: Directly manages assigned field service/shop technicians and collaborates with RSM, General Manager, and In-Gas Operations Manager teams (production, sales, HR).
• Mission: Owns the direct management of field service and shop technicians, overseeing and coordinating the delivery of in-house, onsite, and offsite service projects, ensuring on-time and in-budget delivery while maintaining customer satisfaction and service center financial performance.
• Tech Stack: MS Office tools, Outlook, QuickBooks, CRM

What You’ll Actually Do
• Team Leadership: Directly manage, coach, train, and motivate assigned field service and shop technicians, including optimizing their schedules and dispatching them safely and efficiently to job sites.
• Project Oversight: Coordinate and oversee the delivery of all assigned in-house, onsite, and offsite service projects, ensuring their on-time and in-budget completion for internal and external customers.
• Customer Engagement: Handle customer inquiries, resolve issues, and ensure customer satisfaction while providing technical support to both customers and field service staff, including troubleshooting and repairs.
• Operational Management: Manage the financial performance and facility needs of the service center, including equipment, tools, resources, and vehicles used for project delivery.
• Standards & Process: Develop and implement efficient workflows, guidelines, and policies to enhance service delivery, ensuring adherence to company policies, regulations, and safety standards through reinforcement and accountability.

The Must-Haves
• Background: Manager. High School Diploma or equivalent; technical and management training related to field sales and/or field services; specialized knowledge in field service leadership within the electric power utility, power plant, and industrial specialty gas industry.
• Experience: Minimum 5 years’ experience in the electrical power utility and/or industrial market segment or related field, with experience working with minimal supervision and guidance.
• Skills: Interpret customer bids and RFQ’s (including terms, conditions, and drawings/prints); possess minor electro-mechanical skills; strong negotiating and conflict management skills; persuasive presentation and effective written and verbal communication skills; strong customer service abilities.
• Bonus: Training in electrical safety and industrial safety (e.g., OSHA, NFPA); a technical vocational-school, technical university, or college diploma in customer services.