Order Fulfillment Specialist

Job Description

Order Fulfillment Specialist | Lowe’s

The Tone:
This is a full-time in-person role at Lowe’s, located in Mooresville, NC, serving as a crucial Order Fulfillment Specialist. Lowe’s is a FORTUNE® 100 home improvement company that manages approximately 16 million customer transactions weekly across its extensive network of stores, branches, and distribution centers. In this position, you will play a vital role in ensuring customers receive their orders accurately and on time, blending operational efficiency, attentive customer service, and precise inventory management within a safe and organized work environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Mooresville, NC

• Mission: Ensure accurate and timely customer order fulfillment, maintain operational efficiency, and provide excellent service while managing inventory effectively.
• Tech Stack: Orders App, SIMS, smartphones, tablets

What You’ll Actually Do
• Order Fulfillment: Accurately and punctually pick, stage, inspect, and fulfill customer orders, specifically ensuring all staging areas remain clean, organized, and safe for operations.
• Equipment Operation: Safely operate and maintain current certification for various powered equipment, including Forklifts, Order Pickers, and Narrow Aisle Reach Trucks, strictly adhering to all established safety protocols.
• Inventory Management: Actively support inventory accuracy by utilizing the Orders App, maintaining SIMS compliance, and collaborating with leadership to efficiently resolve any short picks or inventory discrepancies that may arise.
• Customer Interaction: Deliver excellent service by selecting high-quality items for orders, thoroughly validating orders, effectively answering customer questions, and connecting customers with appropriate associates when further assistance is needed.
• Operational Support: Complete a range of administrative and maintenance tasks, which include audits, order follow-ups, and locker management, while promptly reporting any identified safety concerns or potential instances of theft.

The Must-Haves
• Background: An early career position requiring current certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck. Candidates who are not currently certified must be willing and able to obtain these certifications upon hire to perform job functions safely and effectively.
• Experience: A minimum of 6 months of experience using a computer for inputting, accessing, modifying, or outputting information; and 6 months of experience using common retail technology, such as smartphones and tablets, to manage tasks and information.
• Skills: Demonstrated ability to safely operate powered equipment, strong attention to detail for accurate order fulfillment, effective communication and teamwork skills, and a commitment to maintaining an organized and safe work environment.
• Bonus: A High school diploma or GED; 6 months of general retail experience; 6 months of experience in a customer service or product fulfillment position, especially within a home improvement or hardware retailer in a related department (e.g., kitchen, plumbing, electrical, lawn and garden); or 6 months of experience in any industry involving inspecting, carrying, loading, and unloading product or material into or out of vehicles.